Support

Technical Support

Technical support services can be extensive, ranging from installation to troubleshooting to functional support. At MediaSoft, we work with leading IT companies that provide and enabled us with proper training and high-level support practice. With a focus on providing the highest level of customer support, our certified technical engineers are highly trained in ‘first call resolution’, ensuring that customer satisfaction goals are met.

When you purchase our products and solutions (barring mandatory service level agreement (SLA), our typical technical support services include: (if applicable)

  • Hardware/appliance troubleshooting
  • Hardware warranty support
  • Software installation, configuration and troubleshooting
  • Windows operating system installation and functional support
  • Hardware parts replacement
  • Others

Self Help

While at MediaSoft, we pride ourselves on fast and accurate responses to customer questions and problems, we provides an array of resources to enable you to find answers and resolve problems on your own, without having to contact Technical Support for faster resolution. Here are the links to our principal’s knowledge-base sites: